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Forums / Login Trouble

Login Trouble

  • Unknown's avatar
    intheseaofnothingness · Member · Jun 23, 2015 at 12:02 am
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    I am having issues in logging in to one of my wordpress.com accounts. I was able to reset my password successfully but when entering the verification code for the two step authentication, I am unable to do so because my Google authenticator account completely wiped out my codes for my all of my wordpress accounts, my backup codes are missing, and I am unable to receive a recovery phone to my phone for one of them.

    I am definitely worried about being locked out of my own account. Is there a workaround to this issue? Is there a way an admin can go into my account to disable the two step authentication for me to get back in? I have been having this issue for the past week and have been unsuccessful in finding a solution to my issue. I appreciate any help offered for this!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    intheseaofnothingness · Member · Jun 23, 2015 at 12:03 am
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    I wanted to add that the username I need help with is krispykrememcdonalds on wordpress.com

  • Unknown's avatar
    intheseaofnothingness · Member · Jun 23, 2015 at 11:52 pm
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    I wanted to bump this up because I have yet to receive a reply from support staff.

  • Unknown's avatar
    timethief · Member · Jun 23, 2015 at 11:56 pm
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    Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.

    Clicking this link should display all blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

    If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
    follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

    If the log-in information is lost visit https://en.wordpress.com/wp-login.php?action=lostpassword

    If you are not successful, then please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

  • Unknown's avatar
    intheseaofnothingness · Member · Jun 24, 2015 at 2:43 pm
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    I don’t think you understand me. The problem is that without my verification codes and without my backup codes, I am essentially locked out of my account. I cannot get into my own account without these codes and without my google authenticator codes which was essentially wiped out when I bought a new phone.

    I have tried every thing listed, even the account recovery form with no success and I am looking for an alternative way to regain access to my own account which is under a different email address. I am locked out of my own account and even the account recovery form did not help.

  • Unknown's avatar
    intheseaofnothingness · Member · Jun 24, 2015 at 2:46 pm
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    None of these links will work for me due to the two step authentication feature I placed on my account that is locked out. Even with the account recovery form, without knowledge of my blog url or activation key, I cannot use this form.

    I just want help to get back into my account. I do not want anyone to have access to my account but me but I keep getting the runaround it seems like and there is really no way to contact an administrator. I am growing frustrated and helpless about this.

  • The topic ‘Login Trouble’ is closed to new replies.

Tags

  • Account Recovery
  • login
  • recovery code
  • troubleshooting
  • two-step verification
  • wordpress.com

About this topic

  • In: Support
  • 2 participants
  • 5 replies
  • Last activity 11 years
  • Latest reply from intheseaofnothingness

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