Login Troubles

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  chrisguel · Member · Sep 7, 2022 at 9:18 pm

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  http://www.wearlovetricities.com

  I just got hired into the role of managing this site. The previous employee used to use her email address to log in. That email address has since been deactivated by our company, so now when I try to login to the WordPress account it says there is no account with that email or username. How can I make a new email address the username for this account so I can edit the site?

  Thanks a lot for your help.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  staff-blorbo · Staff · Sep 7, 2022 at 10:08 pm

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  Hi there, your site is not hosted with WordPress.com; it is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  You should be able to log in to it through http://wearlovetricities.com/wp-login.php Is that where you are getting stuck?

  Because we use a custom login system on WordPress.com, we are not able to help you regain access, but for the version of WordPress that your hosting provider uses, you can find help in the support forums here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Before you ask for help there, though, you may want to try the steps they recommend here first: https://wordpress.org/support/article/resetting-your-password/

  With that said, if you’d like to manage your WordPress.org site through WordPress.com, that is one of the features of the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/ :)