Logins have been changed?

• 

  melfreeman2017 · Member · Aug 2, 2017 at 7:37 am

  • Copy link
  • Add topic to favorites

  Hi, I hired a website developer to redesign my website however my original login and passwords have been changed and now have a different view and it appears a different level of access.

  How do I get my access and logins back?

• 

  dolgelukkig · Member · Aug 2, 2017 at 7:53 am

  • Copy link

  Hi,

  Did you ask your webdeveloper?
  If anything has changed maybe he/she did it. I know that some developers do that to make posting easier for their clients (and also to protect them from their power to ruin a design)

  IF you can’t ask your developer please share a link to your website so we can check it out for you. But before you do please read if you are posting in the right forum: https://en.support.wordpress.com/com-vs-org/

  I can’t check without a link but if you are on a self hosted WordPress website your question is better of in https://wordpress.org/support/forums/

• 

  hipauline · Member · Aug 2, 2017 at 8:37 am

  • Copy link

  Hi melfreeman2017,

  You can also start the account recovery process. Please take a look at https://en.support.wordpress.com/account-recovery/ for more information.

  Pauline

• 

  hipauline · Member · Aug 3, 2017 at 7:23 pm

  • Copy link

  Hi melfreeman2017,

  I’m just checking in to see if you were able to find a solution for this issue. I’d like to see if there’s anything I can do on my end to help. Could you provide me with your site URL?

  Thanks,

  Pauline

• 

  melfreeman2017 · Member · Aug 4, 2017 at 5:42 am

  • Copy link

  Thank you ladies. It has been resolved now.