Logo not appearing on i-phone Safari bookmark

• 

  betterboxinginfo · Member · Jan 21, 2022 at 3:17 pm

  • Copy link
  • Add topic to favorites

  Hello,

  I was wondering if anybody has encountered this problem and has a solution. My sites logo is not appearing as a bookmark icon when using i-phone in Safari. Instead it only shows a blank white icon. Everywhere else my logo appears just fine even on Safari for Macbook, as well as Google Chrome (phone and Macbook). And it only affects my site’s logo as all other website logos appear.

  I reached out to Apple twice and they told me to update to the latest IOS, clear cookies, delete bookmark and add it again, which didn’t resolve the issue. Also, I confirmed it’s not just my i-phone. Any help would be greatly appreciated.

  Thanks

  The blog I need help with is: (visible only to logged in users)

• 

  staff-blorbo · Staff · Jan 21, 2022 at 8:55 pm

  • Copy link

  Hm, it’s properly showing in your site’s source:

  <link rel="apple-touch-icon" href="https://i0.wp.com/betterboxinginfo.com/wp-content/uploads/2021/08/cropped-cropped-cropped-cropped-better-boxing-info_logo-final-black-08052021.jpg?fit=180%2C180&ssl=1" />

  That image does exist: https://i0.wp.com/betterboxinginfo.com/wp-content/uploads/2021/08/cropped-cropped-cropped-cropped-better-boxing-info_logo-final-black-08052021.jpg?fit=180%2C180&ssl=1

  And, at least per https://stackoverflow.com/questions/2997437/what-size-should-apple-touch-icon-png-be-for-ipad-and-iphone it is the right size.

  But yeah, I do see what you mean, on my iPhone 13 running iOS 15.2.1: https://d.pr/i/HgcwrK

  In this case, since your site is under the Business Plan, I recommend reaching out to our live chat support via https://wordpress.com/help/contact where they’ll have more access and better tools to assist with this.

• 

  betterboxinginfo · Member · Jan 22, 2022 at 4:12 pm

  • Copy link

  Thank you for taking time to double check all of that. Greatly appreciated! I did reach out to WP directly and they made sure everything was good on their end, which it was. They suggested contacting Apple which I did. I might have to reach back out to them to see if they have anything else I can try. Thanks!