logo will not load

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  cocouna · Member · Apr 16, 2020 at 3:45 pm

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  when I upload our logo it appears on our home page as a blue question mark. I have no idea why. please help

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  staff-zinnia · Staff · Apr 17, 2020 at 1:11 am

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  Hi –

  I don’t see any sites registered to your account here. Which site are you working on? Please share the URL.

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  cocouna · Member · Apr 17, 2020 at 1:28 pm

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  I am working on http://www.bellgatefarm.com

  I am having an issue with the logo at the top left of the screen. I can share a zoom screen if that will help.

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  staff-mckluskey · Staff · Apr 17, 2020 at 2:02 pm

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  Oh, I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.