logon blocked-2 stage verification- Backup code- unavailable.
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hi there,
i have seen in the chat that you can provide a temporary code for logging in to wordpress profiles.
can you please send a new code to the e-mail address associated with the website-
thank you.
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Hi seanzz25
Your site is not hosted by WordPress.com. You are using WordPress.org platform. Please contact your hosting provider for this issue.
This forum is not the right place to get help related to Org sites. The main role of this forum is the help the users with the issues related to the .com sites.
You can also post your question in WordPress.org forum to get help on your issue. Here is the link for same:
https://wordpress.org/support/WordPress.org and WordPress.com are two different platforms. For more information on both the platform please refer to the link below: https://wordpress.com/com-vs-org/
Hope this helps.
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hi Shubhamgath,
thanks for this.
basically i cant log into my wordpress.com profile, my hosting service actually told me to contact you direct because its your platform.
stormglazing.com is also registered on the same wp profile i am trying to log into.
i lost my phone associated with this account, so i cant see any codes that might be sent to that number.. and i dont have the back up code print out anymore.
kind regards
sean -
Can you please let us know the username of your WordPress.com profile which you are not able to login?
Your both sites http://www.stormglazing.co.uk/ & stormglazing.com are hosted with webhostinghub, not with WordPress.com.
https://www.whois.com/whois/stormglazing.com
https://www.whois.com/whois/stormglazing.co.ukI am also tagging this thread as ‘modlook’ for staff attention. They can help you with a better solution in this case.
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thank you
the user name would be sean255
thank you very much for your help here.
kind regards
sean -
Hi sean, I can see those sites are connected through Jetpack. If you’re trying to log into the WordPress.com interface for that, try resetting the password for that username here:
https://wordpress.com/wp-login.php?action=lostpasswordIf you’re trying to log into /wp-admin for those sites instead, and can’t, this may help. You’ll want to ask your host about making backups, and see which of these options they recommend.
https://wordpress.org/support/article/resetting-your-password/ -
Oh I just re-read the title. 2FA backup codes. For that, you’ll need to reach out to our account recovery team. You should be able to use the form mentioned here:
https://wordpress.com/support/account-recovery/#account-recovery-form
Even though you have the password, they’ll be the correct group to reach out to about a missing 2FA code.
Hoping that helps.
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