Logon keeps redirecting to the confirmation email page

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  msellers30 · Member · Nov 22, 2016 at 3:54 pm

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  I created my garvatar account in 2015 but recently when trying to log onto the site, I get sent to a page saying ‘We sent you a confirmation email!’ and telling me to activate my account. I’ve clicked the link in the confirmation email many many times, but still keep getting sent to this ‘confirmation email’ page and can’t get into my account. Can anyone help?

  Matt

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  timethief · Member · Nov 23, 2016 at 4:02 am

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Nov 23, 2016 at 6:12 am

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  Hi there,

  I just resent the activation email your way.

  Please let me know if you did not receive it.

  Thanks!

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  msellers30 · Member · Nov 23, 2016 at 3:46 pm

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  Thanks, but that’s not the issue. I can get the activation email just fine. The issue is that no matter how many times I click the link in the activation email, when I log back into my Gravatar account, it sends me back to the “‘We sent you a confirmation email!” page and won’t let me get past. It’s as if my account isn’t getting activated even though I click the link in the email.

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  staff-doublebassd · Staff · Nov 23, 2016 at 4:40 pm

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  Hi there,

  There is a glitch in our system that prevented you from receiving the activation e-mail from us. We apologize for the inconvenience. However, I have fixed the issue on our end, so you should be ready to go. Let me know if you have any questions.

  Thanks!