logon problem to resolve

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  hermionejh · Member · Jul 7, 2020 at 1:18 pm

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  Hi, I think I screwed up. I have hermionejh as my user name but also use my email to logon. I never had a problem until today when I logged on using ‘hermionejh’ instead of my email. How can I make them one? Do I have to log on with one or the other? If so, why? One is my user name and one is my email. It doesn’t seem like they should be two separate accounts. How did I mess this up? Help! Thank you! :-)

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  supernovia · Staff · Jul 8, 2020 at 12:44 am

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  Hi there, can you clarify what the email address is? I just see one account right now. Noting too, if you’ll type the address here, it will be hidden from public view so only staff can see it. And we can use that to look for more information.

  Also, please verify what site you’re typically logging into.

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  debtstopay · Member · Jul 15, 2020 at 4:08 pm

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  Hi supernovia,
  My email had been hacked, and I finally got everything worked out. I so appreciate your reaching out!