lolst password & primary email doesn't working any more. how to get to my site.
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greetings ,
i lost my password. my primary email didnt working from 2018-01 so i cant get recovery password. how i can join to my site https://gintaskblog.wordpress.com/ ? . my user name was gintaskr. my primary email was (email visible only to moderators and staff). now new email is (email visible only to moderators and staff) . i do not have made any transaction so i cant proof my ownership by it.
i made my page https://gintaskblog.wordpress.com/ similar to my site http://gintask.puslapiai.lt/ . i didint remember if i said on https://gintaskblog.wordpress.com/ my secondaries emails as (email visible only to moderators and staff), (email visible only to moderators and staff), (email visible only to moderators and staff) or my mobile phone (redacted). if so please check it. thanks !!! -
Hi –
Thanks for writing to us. You’ll see that I have removed your phone number as these are public forums which get indexed by search engines. The email addresses that you have shared are only visible to staff with WordPress.com as our software automatically redacts them in the public view.
I’m not able to share any details of the gintaskr account. My suggestion is to first try and reset the password and check every email address you have for the email. If it doesn’t work, try a different browser.
Let me know if you have any luck with that. Otherwise we require that you submit the Account Recovery form with proof of ownership. Again, check all of your email addresses for the verification URL that is emailed when a new site is created.
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i resetting the password and checking every email address. but you sent it only to primary email address ? as i see . so it doesn’t working..
how for me possible to submit Account Recovery form when i do not have made any transaction and cant reset password as my email doesn’t working ? -
The only way to gain access to the account is through the Account Recovery process. I will not be able to help any further here in the forum.
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Unfortunately, you will need to provide one or more of the required proof of ownership options found in the account verification form or we’ll need to be contacted directly from the email address on the account.
Without verification, the account cannot be restored.
You’ll find our policy on account recovery at:
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i cant have an activation URL or key as my primary email doesnt working. i didint made any transaction , so i cant proof my ID by it.
but for sure when i filled word press form i write my secondary email or telephone number. and as i understand you can see it. so please use them for identification me, or you can contact me from them. thanks ! -
There is no secondary email address or phone number on file for the account that owns that site, so there is nothing there for us to check.
If you cannot verify your ownership, we cannot give you access to the account.
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but you should receive emails from my primary email that it is not valid anymore. so maybe it is posssible to verify your ownership by others things as from my primary web site http://gintask.puslapiai.lt/ . on https://gintaskblog.wordpress.com/ most of info are taken from http://gintask.puslapiai.lt/. even on https://gintaskblog.wordpress.com/shop/ are my paypal email the same.as on http://gintask.puslapiai.lt/.
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so maybe it is posssible to verify your ownership by others things as from my primary web site
We are unable to accept any information other than what is listed on the Account Recovery form as proof of ownership — this is the only way you can recover the account.
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so if my primary email address is not working and i forget my password it is finished ? :) but here i am , you can identify me as you want , we are humans not machines – must be salvation..
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Hi there,
As my colleagues already pointed out if you aren’t able to provide listed in the Account Recovery guide, I’m afraid we won’t be able to help you recover the account.
Please understand that we have a strict policy in place to protect our users from third parties who might try to use our support system to gain access to other users’ accounts.
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i understand. but rules are created for humans not for rules itself. https://gintaskblog.wordpress.com/contacts/ http://gintask.puslapiai.lt/Contacts.htm are the same.
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This information is publicly available and anyone can copy it. That’s why we cannot accept it as a proof of ownership.
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