Long wait while importing

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  misiaczki53 · Member · Jan 15, 2018 at 9:53 pm

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  For the past 48 hours or so, your site has been saying:
  ‘We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.’

  My blog is https://misiaczki534282594.wordpress.com/

  So, how to get everything fixed?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 15, 2018 at 10:32 pm

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  Hi there,

  1. Is the site you have the XML export file from still online?
  2. If yes, what is the URL?
  3. How large is the XML export file?
  4. Did you remove all spam, advertsising and unmoderated comments before creating the XML export file?

  Sometimes the importer gets stuck. If the XML export file is large you may have to import Posts, Pages, etc. in separate files. Or if the XML export file is very large Staff may have to do the import.

  I tagged this thread with modlook for Staff help for you. https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please be patient while waiting.

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  supernovia · Staff · Jan 16, 2018 at 1:42 am

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  I was able to reset the importer for you. If it’s still showing as processing on that end, you can try importing with wp-admin here.

  Can you remove any unmoderated and spam comments, and then try making your export once more?