Looking for contact info regarding a purchase made.

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  mcgendraft · Member · Jan 21, 2017 at 11:34 pm

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  I am looking to speak to someone regarding a transaction for services. The email that came with the order, which included a ‘Happiness Engineer’ appearing ready to help, the contact site on WordPress and Automattic Inc, all point to what seems like a public forum?

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  gemmacevans · Member · Jan 22, 2017 at 12:18 pm

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  Hi,

  I’d be happy to look into this for you. I don’t see any purchases on the account you are contacting us from. Was the purchase made using a different WordPress.com account? Did the email you received confirm a purchase had been made?

  Let me know and we’ll go from there.

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  geoffreyshilling · Member · Jan 22, 2017 at 12:22 pm

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  Aloha mcgendraft, WordPress.com does not have phone support. If you have questions, you have several options:

  • WordPress.com Support Forums – https://en.forums.wordpress.com/
  • Contact page – https://wordpress.com/help/contact
  • Live Chat – https://en.support.wordpress.com/live-chat/