loss of Blog material

  • Unknown's avatar
    susandf44b367fe · Member ·

    HI there, I contacted someone on your help line before Christmas to say that my Blog had suddenly disappeared and an advert seems have been installed in its place. I sent a copy of the email confirming my last year’s payment to you to show that I still validly owned this site, and now I have been changed another $300 for my WordPress blog which is not there and I cannot even access to replace it. Please can you tell me what could have happened, whether you can restore my site (which contained a considerable amout of information and videos), and if not how can I build a new one. When I tried to do that I was told the site name (which of course I own) was in use! Regards. Susan Poole, (email visible only to moderators and staff)

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    I’m not showing that drawn-to-aniamls.co.uk is a valid domain. Did you mean drawn-to-animals.co.uk instead?

    If so, the Business plan is not tied to the account you’re currently logged into. Log out of susandf44b367fe and into the account tied to your email address. Then, you can contact our priority support team from your account page so they can help with that restore:

    https://wordpress.com/help/contact

    I hope that helps!

  • Unknown's avatar
    susandf44b367fe · Member ·

    Hi, you are right my domain is indeed http://www.drawn-to-animals.co.uk (my typo). I have now tried to go back to log into that account but am now told that they do not have enough information to support that account. I show below evidence that I have paid the $300 but can’t make any progress to ask anyone how to restore my blog. And if I try to start up a new blog with that domain name I am told it is already in use, so I can’t even do that!

    {info removed for privacy}

    I really do need more help with this as I just don’t know how to progress further.

    Thanks, Susan Poole

  • staff-ozmodiar · Staff ·

    Howdy,

    The issue is that the WordPress.com user account you are posting from is not the owner or admin of the site you are trying to access. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.

    If you do not have access to that second account, here are a few options:

    Account recovery overview – https://wordpress.com/support/account-recovery/
    Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
    Account recovery form – https://wordpress.com/wp-login.php?action=recovery

    Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It wasn’t built for situations exactly like this, but it CAN be used to regain access to your account:

    Why was I charged?

    And if none of that works, please reach out to the accounts team at passwordhelp@wordpress.com

    Let us know if anything is unclear or you have any further questions.

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