Loss of followers suddenly

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  janerisdon · Member · Jul 9, 2017 at 8:09 am

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  Overnight Friday night my followers shown on my blog seems to have gone from 6,757 down to 4,586 and I don’t know how or why. Can anyone explain this and will they come back? I’ve done nothing different on my blog to warrant such a loss of followers. Any explanation would be great. I’ve spent 5 years building a following. Thanks.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 10, 2017 at 11:37 pm

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  Your wordpress.com subscribers are found here

  http://NAME_OF_BLOG.wordpress.com/my-stats/?blog_subscribers

  * Replace NAME_OF_BLOG with the actual name of the blog.

  Note that the title there includes Publicize followers from social networks. https://en.support.wordpress.com/publicize/

  Your email only subscribers are here https://wordpress.com/my-stats/?blog_subscribers&type=email

  Did you remove the Publicize app?
  https://en.support.wordpress.com/publicize/
  See: Reconnecting Services
  https://en.support.wordpress.com/publicize/#reconnecting-services

  If you did not remove it or you do not succeed type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  janerisdon · Member · Jul 11, 2017 at 9:31 am

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  Timethief, thanks so much for this. I shall have a go at it and let you know how I get on. As far as I am aware I didn’t change a thing. Appreciated.

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  kokkieh · Staff · Jul 11, 2017 at 10:17 am

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  Hi there,

  The problem is your Facebook followers – Facebook made a change to their system this week which impacts how we can get that information from them to display on your site. It’s already been fixed on our end, but it might not update automatically on all sites. Reconnecting Facebook fixes it, but I forced a refresh for your site on our end, so you don’t need to do that.

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  janerisdon · Member · Jul 12, 2017 at 8:54 am

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  Kokkieh, thanks so much, you are a star. Much appreciated. xx

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  kokkieh · Staff · Jul 12, 2017 at 10:55 am

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  Happy to help :)

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  janerisdon · Member · Jul 12, 2017 at 3:31 pm

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  Much appreciated. Have a fab week.