Lost a password and the admin email adress

  • Unknown's avatar
    bonjourf411606a3d · Member ·

    I have lost my password, my wordpress is installed on OVH, I don’t even know the email adress linked to my admin account. But I know my admin account identification. If I follow the procedure for retrieving he password, WordPress indicate that it sent a confirmation email but I don’t know on which email.
    Do you konw this problem ?
    Thank in advance

  • kokkieh · Staff ·

    Hi there,

    The forum you’re posting in now is for the hosting provider, WordPress.com, but your site is not hosted with us, so we’re not able to help in this case. The password for your admin account for that site is stored in your site’s database on your hosting provider’s servers, so contacting them directly is your best bet for getting help with this.

    You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

    For more help with this, you can also ask the WordPress.org community for advice at https://wordpress.org/support/forums, though I recommend you try OVH support first.

  • The topic ‘Lost a password and the admin email adress’ is closed to new replies.