Lost access

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  mylittlecountrylifeuk · Member · Feb 12, 2022 at 10:13 pm

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  Hello, I appear to have lost access to my website an error message as below is now displayed when I try to access

  Parse error: syntax error, unexpected end of file, expecting function (T_FUNCTION) or const (T_CONST) in /home/customer/www/mylittlecountrylife.me/public_html/wp-content/plugins/updraftplus/addons/reporting.php on line 391
  There has been a critical error on this website. Please check your site admin email inbox for instructions.

  I have not received any emails to my admin inbox?

  Please help..

  thanks

  Correct account: Unknown

• 

  staff-totoro · Staff · Feb 13, 2022 at 6:41 pm

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  Hi there,

  Hi there,

  We can’t help directly because we don’t host mylittlecountrylife.me on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (Siteground EU) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

  The good news is that as long as you have access to the server control panel through Siteground EU, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask Siteground EU support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!