Lost Access

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  nyxnecrontyrblog · Member · Apr 14, 2025 at 4:55 pm

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  I recently moved countries and no longer have access to the number that is linked to my other account. I successfully reset my password but I can’t enter the code sent to SMS as that is linked to a number no longer in use. Help, please!

  I have tried the recovery form and I give as much details as I can but it keeps saying unable to assist.

  I don’t want to lose the site

  WP.com: Yes
  Jetpack: No
  Correct account: No

  The blog I need help with is: (visible only to moderators and staff)

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  staartmees · Member · Apr 14, 2025 at 5:04 pm

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  That’s the moment you must use one of the recovery codes you got when you set up 2FA and was supposed to store on a safe place.

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  aisajib · Member · Apr 16, 2025 at 11:34 am

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  Hi there!

  Since you’re referring to a different WordPress.com account, we’ll need you to contact us using the email address used on that account.

  If you’re unable to submit the account recovery form, please email us at passwordhelp@wordpress.com, and we’ll be happy to help you with the next step.