Lost access and unable to login to site to edit – there was an internal error
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Lost access and now unable to login to site to edit saying there was an internal error – tried editing through trouble shooting and only getting a parse erro now for the login. I Just spent 3 days setting up the subdomain and an online course. I hope I didn’t lose it all.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To clarify:
- WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
- WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.
Our support page dives more into the differences:
https://en.support.wordpress.com/com-vs-org/
The good news is that your hosting provider may be able to help in this instance since they may also keep a backup of hosting accounts on their end. I recommend contacting your current provider for further assistance since they are in the best position to help.
And if you are wanna ask other WordPress.org (self-hosted WordPress) user, you can do it here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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