Lost access to a webpage.

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  vitabehavioral · Member · Oct 26, 2017 at 4:05 pm

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  Hello, I wanted to get an idea of how to regain access to a currently live WordPress website. The person that made it is no longer working with us and I’m not sure what credentials they used to access the admin dashboard. This is someone we hired that is no longer with us. If there’s any type of action to take in regards to regaining control of the site, any help would be appreciated. If not, we’ll just have to put up a new site.

  Pardon me if this question sounds silly, I’m extremely new to WordPress, just reaching for straws here.

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  rnwnc · Member · Oct 26, 2017 at 5:12 pm

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  Hi,

  I’m happy to help. What website are you trying to access? Do you have a link you can provide?
  (I’m assuming it’s not vitabehavioral.wordpress.com, right?)

  There is an Account Recovery process, described here https://en.support.wordpress.com/account-recovery/#account-recovery-form
  It requires information that you may not have; I’ll flag your issue for a staff member to look at, just in case.

  All the best,
  Richard

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  supernovia · Staff · Oct 26, 2017 at 6:23 pm

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  Hi folks, @rnwnc is correct — we’ll need a link before we can really make recommendations.

  I can say if you’re paying someone for hosting services, you can likely regain access as the owner.

  Let us know what the site is, and we’ll try to get you pointed in the right direction.