Lost access to another WordPress account

• 

  redzdragon · Member · Feb 4, 2023 at 7:14 am

  • Copy link
  • Add topic to favorites

  Good Day,
  We have domain on another wordpress account and we lost access to the domain since i was hospital for few days, once i back i found the reminder from WP to renew the domain, but i found somehow renewed but is not linked to your Google business email account which mean no way to recover the account if email is not working, please advice us what to do.

  the domain is : horizon-makers.com

  Regards

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  staff-ozmodiar · Staff · Feb 4, 2023 at 7:12 pm

  • Copy link

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.

• 

  redzdragon · Member · Feb 5, 2023 at 7:46 am

  • Copy link

  thank you i tried lost password reset and should received on the email which the domain is not linked any more somehow in WordPress account, so if the dns mx records somehow deleted by WordPress how i will receive the reset email.
  this attached mail on December reminder me to renew but i was unable to access.
  the employee who have access left the company.
  
  I tried recovery account as per attached but the confirmation link or id is the one after the old employee changed the account ownership email from personal to work email, so no invoice no transaction no old rul activation which it is on his personal account
  
  check the wordpress email attached for changes

• 

  staff-totoro · Staff · Feb 5, 2023 at 7:25 pm

  • Copy link

  We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

  With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  I can confirm that there is an upgrade on that site, so if you have proof of that purchase it is the fastest way to regain access of the site. Once you have regained access we’re happy to help you manage your upgrades, thanks!