Lost access to my account and website down still being $$

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  bogartmonteithlpc · Member · Feb 18, 2020 at 9:26 pm

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  [redacted]

  Hi there-
  I’ve had a website with you since 2012 pridecounselingcenter.com my account email was (email visible only to moderators and staff) and my payment info is on auto renew and came out January 17, 2020 like usual but my website is down and I can’t login to my account and it’s tied to an email that is tied to the url and I can’t get into that email. I’m been so frustrated as I can’t log in to my wordpress account and there’s no way to talk to someone without it. I created this new account in order to get a hold of someone. I tried account recovery forms with the latest transaction but it can’t locate my website and directs me to forgot password.
  Thanks Misha

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  staff-blorbo · Staff · Feb 19, 2020 at 12:22 am

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  Ok, please send an email to passwordhelp (at) wordpress (dot) com explaining the situation, and we’ll see if there’s anything we can do for you.

  Please also include that transaction ID. We removed it from here since these are public forums and it could be used to claim ownership of the account.