Lost access to my account because of 2-step verification
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Hi, I have an issue about login to my wordpress account, linked to the site https://paulinedesiles.wpcomstaging.com/, as the 2 step verification is activated, but they send me a code by SMS on my old phone number that I don’t have access anymore because I moved in another country.
I don’t have the backup code either. So impossible to have the access to support and contact someone for help.
Please can you tell my how to proceed to get back my account ?
The blog I need help with is: (visible only to logged in users)
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I see that you’re having issues logging in due to the two-step verification process, which you do not have access to right now.
To start the account recovery process, please complete the form here: https://wordpress.com/wp-login.php?action=recovery
You may share a transaction ID within that form, and please do not share any sensitive information in the public forum. A transaction ID is a unique alphanumeric code generated for your payment. If you purchased an upgrade on the site with a credit card, PayPal, or another method, you can retrieve a transaction ID from your bank or PayPal statements or locate a past WordPress.com receipt sent to your email address: https://wordpress.com/support/billing-history/#find-your-transaction-id-in-wordpress-com
I’ll close this thread for now and once you complete the account recovery form, we’ll automatically create a new ticket for you where you can feel free to ask more questions.
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