Lost access to my website

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  radaza · Member · Feb 28, 2024 at 10:09 pm

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  I updated some plug ins on WP and my website crashed. In a panic I moved the servers to wix but now I’m completely locked out of my WP website.

  Please assist me in putting the aetvesrr back to the original state but I don’t have those details anymore.

  My site is http://www.melbournezombiewalk.com

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Feb 29, 2024 at 5:26 pm

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  Hello!

  Thank you for reaching out. You’ve posted to the free support forums for websites hosted here at WordPress.com. However, since your site isn’t hosted with us, our ability to assist and provide advice is limited. Nonetheless, I can guide you in the right direction to seek help.

  I recommend contacting your hosting provider for your WordPress site to address this issue. As they host your site’s files, they have the necessary access and expertise to assist you in identifying and resolving the problem. Ideally, they may have a backup of your site that they can restore. If you’re unsure about who your hosting provider is, you can use a website like Hosting Checker to find that information: https://hostingchecker.com/

  I hope this explanation clarifies things!