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Forums / Lost access to my website

Lost access to my website

  • Unknown's avatar
    ofdistrict2023 · Member · Aug 2, 2024 at 11:25 am
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    Today, I received an error on my website:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    invalid request method for payment confirmation

    I can’t enter the website and I also can’t enter wp-admin. I saw also that Jetpack can’t connect and I disconnected Jetpack from WordPress and now I do not find my website and domain in my wordpress account. I must say that the domain is bought with Hostinger. But now I want to try to recover my website and also solve that error and I have no idea what should I do. Please help me… Thank you!

    WP.com: Yes
    Jetpack: Yes
    Correct account: No

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staff-brock · Staff · Aug 3, 2024 at 3:18 am
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    Your site opulentfashiondistrict.com is not hosted on WordPress.com. It is a self-hosted site, running free WordPress.org software.

    Because it is not hosted here on WordPress.com, we have no way to access the settings for that site. For support, you can view the support documentation (https://codex.wordpress.org/) or visit the WordPress.org forums: https://wordpress.org/support/

    You may also contact your host directly who may be the best people to assist you with this error.

    You may wish to consider WordPress.com for your hosting needs, since errors like this are not present on our platform. We also include 24/7 expert support to help you with your website. Check out our plans at https://wordpress.com/plans/

  • The topic ‘Lost access to my website’ is closed to new replies.

Tags

  • account
  • has-jetpack
  • Jetpack
  • wpcomhelp

About this topic

  • In: Support
  • 1 participant
  • 1 reply
  • Last activity 1 year
  • Latest reply from ofdistrict2023

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