lost access to my website

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  emilka222 · Member · Feb 22, 2021 at 11:22 am

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  Hello,
  I still cant regain my access to my website. I am logged in, but cant change the password, cant add posts, edit, etc.

  I don’t remember my password to my WordPress, it’s saved automatically, however I cannot see it anywhere when I check all passwords in settings on Chrome.

  Whenever I try to do something, everything is grey. Really weird. It’s like I am saved on wordpress, but dont exist. Can someone help me please?

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Feb 22, 2021 at 10:16 pm

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  Hi there,

  Your issue is with accessing justmichaelandemily.wordpress.com yes? I see that site is connected to your @emilka222 account, and you were required to log in just to post this question.

  If you log in to your @emilka222 account here: https://wordpress.com/log-in/
  Are you then able to access your site here? https://wordpress.com/stats/justmichaelandemily.wordpress.com/

  Thanks for the additional info!

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  emilka222 · Member · Feb 23, 2021 at 4:24 pm

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  Hello, no I am not able to access from here- https://wordpress.com/stats/justmichaelandemily.wordpress.com/ This page is not opening at all for me.

  The point is that my account and login are saved on my Chrome browser and I don’t remember them. I would like to change them due to this reason, but I cant since everything is impossible to make in my settings. Every option is grayed out or not possible to choose. I can’t reply to any comments or even view them. If I want to view my notification, I try to click on them but I can’t see anything and I see the circle icon of waiting, yet nothing is downloading… Please help me :((

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  aleone89 · Staff · Feb 23, 2021 at 4:39 pm

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  Hello there,

  Many thanks for that extra information.

  Have you tried logging out of your account and then sending a password reset from this link here: https://wordpress.com/wp-login.php?action=lostpassword ?

  Many thanks in advance.

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  emilka222 · Member · Feb 26, 2021 at 8:22 pm

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  Hello, I can try it, however I am bit scared that I won’t be able to set a new password since I just have the user name (not the mail address)… is it possible that I will completely lose the access then? :(( I would really like to avoid it

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  staff-blorbo · Staff · Feb 26, 2021 at 8:33 pm

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  Please send an email to passwordhelp (at) wordpress (dot) com explaining the situation, and we’ll see if there’s anything we can do for you.

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  emilka222 · Member · Mar 10, 2021 at 2:29 pm

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  Ok, will send it this week since I was sick, thank you!