Lost access to my website and the WordPress editing tool no longer says I have an account despite having an active doman thats been paid for

• 

  brandonrattan77 · Member · Jun 30, 2021 at 11:41 am

  • Copy link
  • Add topic to favorites

  When making some edits to my https://triplettrailerrepair.com/ this morning I changed some things (like attempting to change the domain from https://triplettrailerrepair.com/ to http://ttttrailerrepair.com/ instead. Somehow this initiated a catastrophic sequence of events in which I lost the ability to log in to the WordPress editor using my correct email address ((email visible only to moderators and staff)), and it is now saying I don’t have an account. I used Bluehost to register and the on there it shows the website is active but when viewing the site on my browser, the format is a mess and looks nothing like it did before I made these changes earlier. When I attempt to go to the new name I tried to call it, ‘http://ttttrailerrepair.com/’ it says ‘This site can’t be reached. Check if there is a typo in ttttrailerrepair.com.
  DNS_PROBE_FINISHED_NXDOMAIN ‘

  Obviously I can’t log on to check for this ‘typo’ nor can I reverse the changes I made to mess this all up. PLEASE HELP, THANK YOU.

  The site I need help with is triplettrailerrepair.com/. It is not hosted by WordPress.com, but it is connected with Jetpack. This site is not linked to my WordPress.com account.

• 

  staff-doublebassd · Staff · Jun 30, 2021 at 6:24 pm

  • Copy link

  Hi there,

  Since your site is hosted on Bluehost, it is using the open-source WordPress.org software, so you’ll need to seek help at these forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com-hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would also reach out to Bluehost for help.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!