Lost access to my website, it says I’m not allowed to access the page

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  chawhankunjal · Member · Jan 28, 2019 at 4:00 pm

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  Please help me recover it

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Jan 29, 2019 at 9:02 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  chawhankunjal · Member · Jan 29, 2019 at 9:23 am

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  Decode Digital Market

  tried logging in multiple times, didn’t work & now I have lost access to wp-admin page itself

  Would be a great help if you can help

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  fstat · Staff · Jan 29, 2019 at 11:39 am

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  Your site is not hosted by us (WordPress.com). It is using the open source WordPress.org software and it is hosted elsewhere. Therefore, you need to contact your hosting provider.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org

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  chawhankunjal · Member · Jan 29, 2019 at 2:30 pm

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  Thanks

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  supernovia · Staff · Jan 29, 2019 at 9:14 pm

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  Noting too if you can’t access https://decodedigitalmarket.com at all, you might try contacting your host first. Good luck!