Lost access to my WordPress account

• 

  carolineboutrouxgmailcom · Member · Aug 27, 2020 at 9:32 am

  • Copy link
  • Add topic to favorites

  Hi,

  I have lost my password and I can’t access to my WordPress account as I have no longer access to my original email used for registration.

  I have tried online form to fill in order to get it back, yet I have no access to transaction ID / no longer access to my emails to get the registration URL link / I didn’t set up the 2 factor identification system so cannot get a code by phone…

  I haven’t been able to find a solution to solve this problem since 2014…. Could you please help me there ? I need to put OFF LINE my old blog made when I was student as it is now devaluating my current SEO (and reputation as a communication consultant..)

  How can I prove you my ID ? Can a WordPress employee help me there to put this blog offline ??

  Thanks in advance…

  The blog I need help with is: (visible only to logged in users)

• 

  carolineboutrouxgmailcom · Member · Aug 27, 2020 at 9:34 am

  • Copy link

  As a precision (sorry !) the blog I have a problem with is this one :

  https://marketgazette.wordpress.com/author/carolineboutroux/

  I have created a new account in order to ask this question.

  Thanks.

• 

  supernovia · Staff · Aug 27, 2020 at 7:58 pm

  • Copy link

  Hi, you’d need a proof of ownership that we already have access to. Can you contact passwordhelp@wordpress.com with the proof you have?

  Also, what email address are you checking? Can you ensure the password reset did not go to spam? The subject line should be [WordPress.com] Réinitialisation de mot de passe

• 

  carolineboutrouxgmailcom · Member · Aug 31, 2020 at 9:57 am

  • Copy link

  Hi,

  To be clearer, I do not have access to my email adress (email visible only to moderators and staff) anymore. Therefore I can’t check the WordPress email containing the password reset. This is why I am blocked. Otherwise indeed I would have checked the spams

  I need another solution to prove WordPress my identity please. The 3 others solutions (URL link / 2 factors identification / ID transaction) can’t help me there. URL link is in my hotmail email adress, I haven’t bought anything on WordPress and I didn’t established a 2 factor id system.

  This is just my student blog I want to unpublish here – can you please help ? Do you need a scan of my national ID card ?

• 

  carolineboutrouxgmailcom · Member · Aug 31, 2020 at 9:59 am

  • Copy link

  the adress email blocked is caroline.boutroux@ hotmail.fr (in reference to my 1st previous sentence)
  Thank you

• 

  staff-doublebassd · Staff · Aug 31, 2020 at 4:11 pm

  • Copy link

  Hi there,

  Please reach out to the Account Recovery Team at passwordhelp@wordpress.com and reiterate what you mentioned to us here in the forums, and they’ll see if there is anything they can do to assist you in recovering the account.

  Thanks,