Lost access to my WordPress account
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Hi,
I have lost my password and I can’t access to my WordPress account as I have no longer access to my original email used for registration.
I have tried online form to fill in order to get it back, yet I have no access to transaction ID / no longer access to my emails to get the registration URL link / I didn’t set up the 2 factor identification system so cannot get a code by phone…
I haven’t been able to find a solution to solve this problem since 2014…. Could you please help me there ? I need to put OFF LINE my old blog made when I was student as it is now devaluating my current SEO (and reputation as a communication consultant..)
How can I prove you my ID ? Can a WordPress employee help me there to put this blog offline ??
Thanks in advance…
The blog I need help with is: (visible only to logged in users)
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As a precision (sorry !) the blog I have a problem with is this one :
https://marketgazette.wordpress.com/author/carolineboutroux/
I have created a new account in order to ask this question.
Thanks.
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Hi, you’d need a proof of ownership that we already have access to. Can you contact
passwordhelp@wordpress.comwith the proof you have?Also, what email address are you checking? Can you ensure the password reset did not go to spam? The subject line should be
[WordPress.com] Réinitialisation de mot de passe -
Hi,
To be clearer, I do not have access to my email adress (email visible only to moderators and staff) anymore. Therefore I can’t check the WordPress email containing the password reset. This is why I am blocked. Otherwise indeed I would have checked the spams
I need another solution to prove WordPress my identity please. The 3 others solutions (URL link / 2 factors identification / ID transaction) can’t help me there. URL link is in my hotmail email adress, I haven’t bought anything on WordPress and I didn’t established a 2 factor id system.
This is just my student blog I want to unpublish here – can you please help ? Do you need a scan of my national ID card ?
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the adress email blocked is caroline.boutroux@ hotmail.fr (in reference to my 1st previous sentence)
Thank you -
Hi there,
Please reach out to the Account Recovery Team at
passwordhelp@wordpress.comand reiterate what you mentioned to us here in the forums, and they’ll see if there is anything they can do to assist you in recovering the account.Thanks,
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