lost access to my wordpress account

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  karen5ede65a6b8 · Member · Sep 4, 2025 at 2:03 pm

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  So my website is set up on squarespace but all the code is in WordPress. I lost access to my WP account. My previous marketing company changed my access and now my email address is no longer associated with any WP account. How do I get access to my WP account? I can prove I own the business and the webpage I just cannot access any of my data that was in WP. Thanks so much

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  staff-augustuswp · Staff · Sep 17, 2025 at 5:44 am

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  Hello there,

  Since your website is hosted at Squarespace.com, you should try and get in touch with their support. This forum is for sites specifically hosted at WordPress.com and our support is unable to help with websites hosted elsewhere.

  If your site is actually hosted on WordPress.com, we can help you regain access to your account. Please submit your request through this form and provide as many info as you can: https://wordpress.com/support/account-recovery/