lost access to old wordpress account and need to log back in

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  rutricky · Member · Jan 6, 2020 at 11:20 pm

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  Hi! Back in 2018, a group of us decided to start a business and use WordPress to create the website. I was in charge of the website so I opened the WordPress account and used a ‘company’ email address so the entire group could use it. Unfortunately, the business didn’t work out and we closed all our business accounts except for our WordPress account. It slipped our minds in the closure process.
  Today, I discovered I got charge $96 from WordPress. I need to log back into this account and close it but the email associated with the account no longer exists. It was deleted when we closed our Google Business account. Is there anyway to transfer this account to a new email?

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  supernovia · Staff · Jan 7, 2020 at 12:52 am

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  Hi @rutricky, sure we can help. Can you get the transaction ID from the recent charge, then us it in this account recovery process?

  Recover Your Account

  Here’s how to find the ID:
  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  Don’t share the ID In the forum, but if you need more help, let us know.