lost access to site

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  kevponcev · Member · Aug 30, 2023 at 10:00 pm

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  Tried to connect a new domain to the current website as we are changing the name of our publication. Tried to switch in the ‘general settings’ tab but it did not work and now my access to site overall isn’t working

  Self-declared URL: genv.co
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  supernovia · Staff · Aug 30, 2023 at 10:04 pm

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  Hi! Usually the general settings thing would work. If it didn’t, your host can likely help you with one of these options that will work with your copy of WordPress:
  https://wordpress.org/support/article/changing-the-site-url/

  You’ll want to be sure the new name is correctly connected on their end, too.

  Then if you need more help with the free WordPress code, you’ll want to use these forums for folks who run their own copy of the free, DIY WordPress code. Here’s the difference between the free WordPress software and our managed hosting services:
  https://get.wp.com

  Basically, we provide SSL hosting, maintenance, security, spam filtering, etc. Our paid plans get direct support, and we have this community forum for those who use our free tier hosting. Let us know if you have any questions for us. Cheers!