Lost access to site

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  shwoodpile · Member · Jun 7, 2018 at 10:51 pm

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  Hello, I cannot access my site thru my host of thru signing in WordPress specifically.

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  catkiinson · Staff · Jun 8, 2018 at 8:58 am

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  Hi,

  What’s the url of your site?

  If you need to recover your account, you can read about that process here: https://en.support.wordpress.com/account-recovery/

  Hope this helps :)

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  kokkieh · Staff · Jun 8, 2018 at 9:21 am

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  Hi there,

  It sounds like you might be using the open source WordPress software, rather than WordPress.com.

  If that’s the case, we’re not able to help you log in, as we do not have access to your site’s database on your host’s servers where your password is stored.

  Please see the password reset instructions for the self-hosted version of WordPress here instead:

  https://codex.wordpress.org/Resetting_Your_Password