Lost access to sites after JetPack issue

  • Unknown's avatar
    mrmatley · Member ·

    I have a couple of websites on WordPress. My blog still works, but these sites are not working properly after JetPack conducted an update. I cannot access these to update or correct the error issues.

    Here is the error message:
    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 41 of the file /home3/…/wp-content/plugins/jetpack/load-jetpack.php. Error message: require_once(): Failed opening required ‘/home3/…/wp-content/plugins/jetpack/class.jetpack.php’ (include_path=’.:/opt/php71/lib/php’)

    How do I regain access or correct this error?

  • supernovia · Staff ·

    Hi @mrmatley, it sounds like this is missing that file in Jetpack. Uninstalling and reinstalling it should fix that. Can you give that a shot?

    Then if you need more help, the correct forum for Jetpack going forward is here:
    https://wordpress.org/support/plugin/jetpack

  • Unknown's avatar
    mrmatley · Member ·

    Thank you for the reply. Unfortunately, with the error, I am unable to access the admin functions for the sites. It does not recognize my user name or my email. I will do what you suggest if I can get into the admin page.

    Any ideas on how to fix the loss of access?

    Thanks, again.

  • kokkieh · Staff ·

    You’ll need to delete the Jetpack plugin folder via FTP at your host. Please contact support at your hosting provider directly for help accessing FTP on your server.

    For more advice on the process to fix this type of error in the open source WordPress software, please ask the WordPress.org community at https://wordpress.org/support/forums/

  • The topic ‘Lost access to sites after JetPack issue’ is closed to new replies.