Lost access to website

  • Unknown's avatar
    pollysuperstar · Member ·

    I have a website that is hosted on wordpress.com. It has a .wordpress.com url. I can’t figure out how to access the dashboard. I’ve lost my password and it’s registered with an old email address I don’t have access to. Nothing seems to be working. Any ideas how to get in so I can reset my settings?

  • staff-totoro · Staff ·

    Hi there,

    We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

    With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

    This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns the site you are trying to access.

    Hope this helps!

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