Lost access to website

  • Unknown's avatar
    eamon3cassels · Member ·

    I can not upload or view my website. Although other people are still able to.

    This is the message

    Any help is appreciated.

    Fatal error: Uncaught Error: Call to undefined function Wb4WpManagersget_current_screen() in /home4/thelaud3/public_html/wp-content/plugins/wb4wp-wordpress-plugin-bluehost-production/src/managers/class-admin-manager.php:230 Stack trace: #0 /home4/thelaud3/public_html/wp-includes/class-wp-hook.php(308): Wb4WpManagersAdmin_Manager->load_block_editor_on_wb4wp(false) #1 /home4/thelaud3/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(false, Array) #2 /home4/thelaud3/public_html/wp-includes/script-loader.php(2499): apply_filters(‘should_load_blo…’, false) #3 /home4/thelaud3/public_html/wp-content/plugins/jetpack/extensions/plugins/launchpad-save-modal/launchpad-save-modal.php(20): wp_should_load_block_editor_scripts_and_styles() #4 /home4/thelaud3/public_html/wp-includes/class-wp-hook.php(308): AutomatticJetpackExtensionsLaunchpadSaveModaladd_launchpad_options(”) #5 /home4/thelaud3/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #6 /home4/thelaud3/public_html/wp-inc in /home4/thelaud3/public_html/wp-content/plugins/wb4wp-wordpress-plugin-bluehost-production/src/managers/class-admin-manager.php on line 230

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to provide support. But I can get you pointed in the right direction.

    The good news is that because you use the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help.

    I hope this points you in the right direction.

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