Lost Access to Website, Can’t Access Support

• 

  johnwilliambowman · Member · Oct 30, 2024 at 2:46 am

  • Copy link
  • Add topic to favorites

  Hello. I woke up today to see that my website was taken off my account. It says I do not have a website or a domain, eve though I transferred the domain properly…and have confirmation that it transferred. Very odd.
  
  The status I get on my active upgrades in Purchases is “You no longer have access to this site and its purchases. Contact support.”
  
  When I try to contact support, I am met with blank screens and the AI saying it’s giving me a button, but nothing is there.
  
  Any help would be appreciated. Cheers.

• 

  themagicrobot · Member · Oct 30, 2024 at 9:41 am

  • Copy link

  Note that this account you are posting from was only created yesterday. Are you perhaps just logged into the wrong account to reach your site?

• 

  johnwilliambowman · Member · Oct 30, 2024 at 12:53 pm

  • Copy link

  This fresh account was created to migrate the website from a different hosting service over to WordPress. It’s the correct account, unfortunately. Thank you for checking that.