Lost Access to Woo Commerce
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We have been using a wordpress woo commmerce site for the last year. We have just launched a shopify site and i redirected the primary URL to that. Now I cannot access the wordpress site or all of the old woo commerce data and subscriptions. Please help.
My wordpress user name does not work when I try to login at https://woocommerce.com/ -
Hello there,
Good day to you and thanks for reaching out!
I understand that you have a WooCommerce store in your WordPress.com site and have just launched a Shopify site. You are now unable to access the WordPress.com site or any of the WooCommerce data and subscriptions.
I am happy to check this for you!
Are you able to confirm the URL of the website that you need assistance with please?Look forward to hearing from you.
Stay safe.
Max.
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Hello there,
Thank you for getting back to us with your site’s address.
Please note that your site,
aquamamma.comis currently hosted outside of WordPress.com. I would love to help however, as your site is hosted with a different web hosting provider, it uses a different self-hosting platform which functions differently than what we offer on our managed WordPress services.I highly recommend that you reach out to the Web Hosting Support for further assistance.
I wanted to clarify that on this Forum, we primarily offer support for WordPress.com sites. Since your site uses the WordPress.org software and is hosted elsewhere, the WordPress.org Forum or the hosting service provider are better places to get help with your WordPress.org site.
Feel free to contact your hosting service provider or post on the WordPress.org Support Forum here for more assistance.
Please do let us know if you have any additional questions, we are more than happy to help!
Stay safe.
Max
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