Lost access to WordPress site

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  819rcacs · Member · Sep 25, 2021 at 10:39 pm

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  I need help recovering access to an existing WordPress site

  The Site is up, but we can no longer logon to administer it
  How do we recover the site

  Please help as soon as possible

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  storygenie5 · Member · Sep 25, 2021 at 10:43 pm

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  Hello! Thanks for reaching out.

  Are you using wordpress.com or wordpress.org?

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  819rcacs · Member · Sep 25, 2021 at 10:45 pm

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  Wordpress.com

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  storygenie5 · Member · Sep 25, 2021 at 10:49 pm

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  Hi, and thanks for writing back.

  Just to verify that you are using wordpress.com and not wordpress.org, are you using a 3rd-party web hosting providor? If you are using wordpress.com then you don’t need a webhosting providor, as your site is hosted in wordpress.com.

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  819rcacs · Member · Sep 25, 2021 at 10:54 pm

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  Our Domain and DNS is hosted at BlueHost, but the site is at WordPress.com
  I could be wrong,
  How can I tell if the site is at Workdpress.com using a different Domain

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  819rcacs · Member · Sep 25, 2021 at 10:54 pm

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  Typo WordPress.com

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  storygenie5 · Member · Sep 25, 2021 at 10:57 pm

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  Ok. Thanks for the additional information.

  I will now be escalating this thread to staff. Is there any more information you would like to provide before I do so?

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  819rcacs · Member · Sep 25, 2021 at 11:04 pm

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  Nothing at this time.
  I will deal with the Staff once I can communicate with them

  Thanks

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  storygenie5 · Member · Sep 25, 2021 at 11:26 pm

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  Ok.

  I will now escalate your thread to the staff, who will reply to your thread soon.

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  aisajib · Member · Sep 26, 2021 at 8:09 am

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  Hi there!

  Can you share the full link/address to the site that you’re trying to log in to?