Lost Account

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  0bviouslee · Member · Feb 7, 2023 at 4:01 am

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  Hello there, I had created an account under a different E-Mail, though I’m not sure if I had disabled it or not. I’m unable to log into it now and trying to create an account says ‘an account exists with that E-Mail’, BUT if I try to reset my password it tells me no account exists with the E-Mail. Any chance I could get that old account back?

  I don’t have a site with WordPress.com yet

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  helper-heroponriki · Member · Feb 7, 2023 at 2:50 pm

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  Hi there:

  Can you let us know what account you’re trying to access? Once we have that information, we’ll be better able to advise.

  Thanks!

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  0bviouslee · Member · Feb 10, 2023 at 1:39 am

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  So sorry for the late reply! I’m trying to access my account under “(email visible only to moderators and staff)”.

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  aleone89 · Staff · Feb 10, 2023 at 9:09 am

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  Hello there,

  There’s no WordPress.com account connected to that email address.

  What is the URL of the site you’re looking to access?

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  0bviouslee · Member · Feb 10, 2023 at 11:06 pm

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  That was the weird part, for whatever reason if I tried to register it said an account with that E-Mail is in use and if I reset my password it said no account has that E-Mail.

  I actually didn’t have a website attached to that account, I was looking to just change my gravatar icon.

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  supernovia · Staff · Feb 11, 2023 at 2:09 am

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  Interesting, and it’s not using one of our auto-generated Gravatars? Can you send a link to the existing Gravatar image?
  
  Also, if you log out, then go to https://wordpress.com/start/account/user , can you create the account there? If that isn’t working, would you mind if we tested on our side?

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  0bviouslee · Member · Feb 11, 2023 at 3:29 am

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  Yep! No worries, feel free to test on your end. I’m sure it’s something dumb on my part anyways haha.

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  0bviouslee · Member · Feb 11, 2023 at 3:29 am

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  Yep! No worries, feel free to test on your end. I’m sure it’s something dumb on my part anyways haha.

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  staff-95percentghost · Staff · Feb 11, 2023 at 8:53 am

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  Hm, given that you mentioned you may have disabled the account, would you know when that was? We have some account recovery info at the link below – there’s a limit to what we can do when the request is coming from a different account unfortunately, so if you could get in touch from that email address specifically then we can check it over properly:
  https://wordpress.com/support/account-recovery/#account-recovery-form