lost account

  • Unknown's avatar
    nickodell1969 · Member ·

    despite the error message above, you have hosted my website for many years but today when i logged in it said the password was invalid and when i put my email address (email visible only to moderators and staff) in for the lost password/get new password option it said my email address is not known and i did not receive anything. I normally login at https://www.hknets.net/wp-login.php. I receive regular emails about WordPress upgrades from the wordpress team with the last being received on 20 May 2023. My website is still functioning normally. I have only opened this account in order to be able to contact you as i desperately need to make changes to my website

    Self-declared URL: http://www.hknets.net
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    Let’s make sure we’re clear on the different versions of “WordPress” that exist:

    1. The free, open-source WordPress software that powers your website.
    2. WordPress.org, the open-source project that develops the WordPress software and offers it for free to use on your own hosting provider.
    3. WordPress.com, a managed hosting provider of the WordPress software, which you are currently contacting.

    As your website is not hosted with us, our ability to assist and provide advice is limited. However, I can certainly guide you in the right direction to seek help.

    I recommend reaching out to your hosting provider for assistance with the specific issue you’re facing. Since they are responsible for hosting your site’s files, they have the necessary access and expertise to help you identify and resolve the problem. If you’re unsure about your hosting provider, you can use a website like Hosting Checker (https://hostingchecker.com/) to find that information.

    If you still encounter difficulties or need further support, I suggest reaching out to the WordPress community for guidance. The WordPress.org support forum for “how-to” and troubleshooting matters (https://wordpress.org/support/forum/how-to-and-troubleshooting) is a valuable resource for assistance.

    I hope this explanation clarifies things for you! If you have any more questions, feel free to ask.

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