lost account
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despite the error message above, you have hosted my website for many years but today when i logged in it said the password was invalid and when i put my email address (email visible only to moderators and staff) in for the lost password/get new password option it said my email address is not known and i did not receive anything. I normally login at https://www.hknets.net/wp-login.php. I receive regular emails about WordPress upgrades from the wordpress team with the last being received on 20 May 2023. My website is still functioning normally. I have only opened this account in order to be able to contact you as i desperately need to make changes to my website
Self-declared URL: http://www.hknets.net
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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We can’t help you as your site isn’t running on the wordpress.com platform but is self-hosted meaning it uses the open source wordpress.org.
You have to solve this problem yourself by taking a look in the wordpress.org documentation at https://wordpress.org/documentation/article/reset-your-password/, or try to get help in their forums at https://wordpress.org/support/forums/
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Hey there,
As mentioned, on these forums, we can only assist with WordPress.com related issues. Therefore, I wanted to remind you about the option to migrate your WordPress site to our servers.
The content alone can be moved by exporting from Tools > Export, and then imported as per these steps here: https://en.support.wordpress.com/import/ (Tools import). To get the storage you need, and to be able to use a custom primary domain, a paid plan would need to be in place: https://wordpress.com/pricing/
Alternatively, a site can be migrated into WordPress.com, as is – including all content, themes and plugins. We make the migration process easy with the WordPress.com Migration plugin, which you can find at this link: https://wordpress.org/plugins/wpcom-migration/.
A site being migrated into WordPress.com using this plugin would require a WordPress.com Business Plan.
We provide a fully managed hosting service with a custom server environment, specifically optimized for WordPress. This means you’ll benefit from built-in security measures, performance improvements, and in-house support to address any questions or concerns you may have.
Migrating your site to WordPress.com may initially seem like a daunting task, but the advantages of our fully managed hosting service outweigh the effort involved. With our optimized server environment and tailored version of WordPress, you’ll have access to the best possible hosting service for your WordPress website.
However, if you decide not to migrate your site to WordPress.com, don’t worry! We still want to ensure you receive the help you need. The open-source WordPress forums are available to provide support, where you can connect with experts in WordPress who are well-equipped to assist you with any issues you may encounter.
We hope this information is helpful. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for considering WordPress.com as your hosting solution!
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