lost account

• 

  elkedesigns · Member · Mar 2, 2026 at 2:05 am

  • Copy link
  • Add topic to favorites

  I am being charged but the emails I have do not have the account attached to them so I can’t talk to customer service via chat

• 

  staartmees · Member · Mar 2, 2026 at 7:32 am

  • Copy link

  If those charges are made by wordpress.com, you must simply use the transaction id to restore access to the account that got charged – https://wordpress.com/support/account-recovery/#transaction-id

• 

  staff-hanananah · Staff · Mar 2, 2026 at 7:07 pm

  • Copy link

  Hi @elkedesigns! We’ve reached out to you by email so we can help you get back into your account. Keep an eye on your inbox (and your spam folder, just in case) and we’ll get this sorted out for you there.