Lost Account Access!

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  gauravsahdev · Member · Jul 13, 2019 at 6:08 pm

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  Dear Team,

  We are trying to use woocommerce with our legally registered brand name but we are unable to login to https://moarmouz.wordpress.com/wp-admin, upon research we found that this was made by an SEO agency we hired in April-May 2017, as we don’t have any contact with them, we would need to use blog to integrate with our official store and further developer a woocommece store as well.

  We are not aware of the credentials used by the SEO agency.

  We can provide the Registered Trademark certificate and the SEO report that was submitted by the agency about the blog post they did around that duration.

  Also, the account recovery form is asking for below details, but we don’t have these.
  Do you have a transaction ID?
  Do you have an activation URL or key?

  We can provide all possible verifications, but not sure whom and where to contact.

  Looking forward to your positive and prompt response.

  The blog I need help with is: (visible only to logged in users)

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  robertghetau · Staff · Jul 14, 2019 at 8:50 am

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  Hi there,

  I’ve sent you an email so we can continue there.

  Robert