lost account access

• 

  rntpolimeno · Member · Apr 30, 2020 at 12:40 pm

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  I can’t remember the password to log in,
  and since my account

  renatopolimeno

  is old as hell (around 2007-2013) I can’t reset it because i don’t have access to my lost email
  (email visible only to moderators and staff) anymore..

  so I just need help from admins to put this new email below
  (email visible only to moderators and staff)

  so I should be able to request a new pass through this and reactivate my old account.

  Would you mind helping me with that please?

  ps
  – I do not have
  sms numbers (in that time-frame we didn t use phones) and can’t remember auth code (cause again it maybe under lost email inbox) neither url key nor transaction ID (i was using free wordpress plan)

  Thanks in advance,

• 

  kokkieh · Staff · May 1, 2020 at 9:19 am

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  Hi there,

  The only way we can update the email address for the renatopolimeno account is if you’re able to provide verification of ownership through our account recovery form. We cannot change the email address on any account based on a forum request from a completely other account.

  If you don’t have the verification info described at https://en.support.wordpress.com/account-recovery/, we won’t be able to give you access to that account.

• 

  rntpolimeno · Member · May 2, 2020 at 12:11 am

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  Hello,

  not even if I send you here my API key?

• 

  staff-blorbo · Staff · May 2, 2020 at 12:12 am

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  We can only accept the proofs of ownership laid out at https://en.support.wordpress.com/account-recovery/