Lost account Info

  • Unknown's avatar

    I recently started a job that has a WordPress website (thevillagesinc.org) but no one seems to know what the login and password for it is. When I go to reset the password, it doesn’t go to any email address at the company. I reached out to a past employee that was working on it and she can’t get into it either. I was hired specifically to work on the website and I can’t! Any help would be appreciated.

  • Unknown's avatar

    You are posting to the wrong support forum for your software. thevillagesinc.org is hosted by GoDaddy.com
    WHOIS
    IP Address: 192.186.209.35
    Name Servers:
    ns72.domaincontrol.com
    ns71.domaincontrol.com

    We provide support here only for WordPress.COM hosted blogs. We do not provide support for WordPress.ORG software installs like yours.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    If you don’t have a username account at WordPress.ORG and need support for that site in the future and if you do not have a WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page

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