Lost account information for a wordpress.com site
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I’d like to access & edit my site pulmologinja.wordpress.com, but I don’t know which account or email address I’ve used to create that site.
Is it possible to somehow get that contact information or even better, set the ownership or some kind of administration access to my current wordpress account: @pljucnaambulanta ?
To prove my identity, my WP account @pljucnaambulanta is linked to the same email address (email visible only to moderators and staff) that is also written on my WP site http://pulmologinja.wordpress.com – check the content of that page.
Thanks
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We cannot reveal account information or change a site’s ownership simply by request, that would be quite a lapse in security judgement.
We have some options for you detailed at https://en.support.wordpress.com/account-recovery/ and can only accept the proofs of identity listed there.
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staff-blorbo
As an IT person, I’m trying to help out in this situation and would kindly ask you for some additional information.
The site http://pulmologinja.wordpress.com is an information page for a private MD pulmologist practice. The account (either email or password) through which the site was originally created was lost (the doctor is not very IT fluent and she apparently lost her WP account info… as well as at least one of her email accounts). In fact we don’t even know which WP account this site was made from.
The problem is that the information on the site is outdated and the doctor is now facing charges unless the information is up to date OR the site is taken away.
My question is:
a) Would it be somehow possible to give access to the site to the doctor, provided that she provides some sort of identification that she really is the person listed on the site?
, or
b) Would it be possible to remove the site altogether and unlist it from google searches, so that we could create another one with up-to-date information and avoid being penalized by the local medical authorities.Thanks
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..the https://en.support.wordpress.com/account-recovery/ was of no use, because we don’t know which account the site was made by.
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@pkese It would be best if the site owner filled out the Account Recovery form with the data they have:
https://wordpress.com/wp-login.php?action=recovery
We’ll reach back to them from there.
I have also contacted the owner via the email address we have on account so, if they still have access to it, they can reply to me there.
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staff-mckluskey
I have also contacted the owner via the email address we have on account so
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Based on the information which email address you have sent the email to, we managed to recover the access to the site, which solved our issue.
Your help was very valuable – thanks.
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