Lost admin access, how get it back?

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  satcc1 · Member · Jun 24, 2017 at 11:09 am

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  Hi, I lost admin access to my WP site, seems like some menu items are gone and I dont have permission to some areas anymore. How do I get it back?

  The blog I need help with is: (visible only to logged in users)

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  pavanraheja · Member · Jun 24, 2017 at 12:27 pm

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  Howdy satcc1!
  Looking at your site satccinfo.wordpress.com. , I don’t see any User produced content, can you share the URL of the website you are looking for assistance with. Looking forward to hearing back soon. Thanks!

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  satcc1 · Member · Jun 25, 2017 at 4:51 am

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  Hi Pavanraheja

  Thanks for trying to help. Website is http://satcc.info/

  Thanks

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  pavanraheja · Member · Jun 25, 2017 at 11:56 am

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  Hi satcc1!
  The site seems to be a Wix website, you will have to contact them for Support. Here we have only WordPress.com support.
  Good Luck.
  Thanks..!

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  satcc1 · Member · Jun 25, 2017 at 12:55 pm

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  The domain was on a wix website but now its on WP. It works perfect and I had admin access since the start but now I dont.
  It there something more I need to the new setup?

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  pavanraheja · Member · Jun 25, 2017 at 1:34 pm

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  Hi again Satcc1!
  Sorry to miss out on that one have you bought a WordPress.com Business Plan? Or are you using Self Hosted WordPress ?
  To know the difference between
  WordPress Com vs WordPress ORG

  If its your Self Hosted WordPress you can access the admin at
  http://satcc.info/wp-admin
  You should be able to reach the login screen.

  Also, are you setting up your Website from Wix to WordPress?
  This can be useful,
  https://en.forums.wordpress.com/topic/migrating-from-wix-to-wordpress-how-to?replies=2#post-2323041

  Let me know further, would be happy to assist you ahead..!

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  gemmacevans · Member · Jun 26, 2017 at 11:22 am

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  Hi satcc1,

  satcc.info is registered through Network Solutions. The domain was mapped to satccinfo.wordpress.com but you cancelled the upgrades for that site.

  The domain now points to a WordPress.org site hosted by GoDaddy. If you are unable to access the site please contact GoDaddy, they should be able to help you out.

  Best of luck!

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  satcc1 · Member · Jun 26, 2017 at 1:41 pm

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  Is there someone I can call? Thanks for help @pavanraheja and @gemmacevans but I still dont have a solution as I dont think you understand my question.

  Let me try again. I successfully migrated from wix to wp/godaddy and had admin access i.e. access to every part of the http://satcc.info/wp-admin/ backend including users and the ability to edit pages from the website frontend (i.e. http://satcc.info/).
  However when I tried to log in a few days ago, I got access to http://satcc.info/wp-admin/ but didnt have the full menu features so its seems like I lost this admin access to my WP site as it seems like some menu items are gone and I dont have permission to some areas anymore.

  Hope this help and its more clear now. thanks

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  gemmacevans · Member · Jun 26, 2017 at 2:58 pm

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  Hi satcc1,

  We don’t provide phone support but these forums are available to anyone using the Free plan.

  If your site was hosted on WordPress.com servers we would be able to look into this for you. However, you are using the self hosted version of WordPress — WordPress.org. It is completely separate from your account here WordPress.com. The differences are explained in more detail here:

  WordPress.com vs. WordPress.org

  You will need to contact GoDaddy because only they (and users of your site) have access to satcc.info. They should be able to help you restore your admin privileges.

  Please let me know if any other questions.