Lost admin account credentials

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  csvet44 · Member · Dec 5, 2017 at 11:22 pm

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  Someone at the Country Vet office was using their personal email to manage the website muddypawscs.com. We can’t get a hold of this person to get the account credentials, and don’t have access to the email it was set up with (it was a gmail address).

  Can someone help recover this account for us please? The website is down and we need to reactivate it.

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  fstat · Staff · Dec 6, 2017 at 9:27 am

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  Hi there,

  To help you gain access to a WordPress.com account, we’ll need one of the following things:

  * A transaction ID from a recent paid upgrade to the account. You can see more details about this here:

  http://en.support.wordpress.com/transaction-id/

  * The WordPress.com account activation link, which we sent to the email address when you first registered with us.

  You can read more here:

  Recover Your Account