Lost all of my info on both blogs- unable to open them

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  mesieblack · Member · Dec 17, 2016 at 6:21 pm

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  Can someone please help me. I went to log on to my two blogs that I have had since 2011- and they are not there. I am not sure what happen.

  the following

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  timethief · Member · Dec 17, 2016 at 11:05 pm

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  http://www.exquisitefaces.net is not hosted by wordpress.COM
  exquisitefaces.net is a wordpress.ORG software install on paid hosting, hosted by RackSpace
  IP Address: 74.205.62.99
  Name Servers:
  ns2.rackspace.com
  ns.rackspace.com

  That site is not on our servers and we cannot help you. You are posting to the wrong support forum. We do not provide Jetpack support.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/ and know that many people get confused about the two.

  The wordpress.ORG login link is here https://login.wordpress.org/

  If you do not have a wordpress.ORG account yet then click Create an account https://login.wordpress.org/register/

  If you have a wordpress.ORG account but have lost the password password click Lost password https://login.wordpress.org/lostpassword/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  timethief · Member · Dec 17, 2016 at 11:07 pm

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  https://exquisitefaces.wordpress.com/ is an empty wordpress.com site.

  You must be logged in under the exact same username that registered the site to be able to access the site. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  *Replace NAME_OF_BLOG in that URL with the actual name of your blog.

  I recommend bookmarking that link or memorizing it.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.

  If the login information has been lost go to
  https://en.support.wordpress.com/passwords/
  https://en.support.wordpress.com/passwords/#lost-password

  If required use the account recovery form
  https://en.support.wordpress.com/account-recovery/
  https://en.support.wordpress.com/account-recovery/#account-recovery-form

  To start a new post to http://NAME_OF_BLOG.wordpress.com/wp-admin/post-new.php
  *Replace NAME_OF_BLOG in that URL with the actual name of your blog.