lost all words on my page

  • Unknown's avatar

    I’m working on an unpublished page. Suddenly, Error: line 1 appears. I toggle back to the main edit page and all the words of the page went missing. But I still have the page with title.
    What should I do to avoid this happening again?
    What can I do to retrieve the words? I went to the latest revision, but cannot print the whole page. I can only print the first section which shows on the screen
    I understand the pages are saved every two minutes. Is it possible to retrieve that last save?
    Actually, this is the second time it has happened. Last time I manually re-wrote the page.
    I don’t want to complain too much because I think WordPress is a great site. However, I would certainly appreciate any help

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi. Are you asking about blogoath.wordpress.com?

    Have you checked if your post appears under Posts > Posts > Drafts (#)?

    If the post is already published, try going to Posts > Posts > (name of your post) > Edit and check the revision history at the bottom and look for an autosave.

  • Unknown's avatar

    Thanks Airodyssey
    The problem was actually with a page rather than a post.
    However, I went to the bottom of the most recent page revision and I found that I could restore the revision (which I didn’t know). It just so happened that the last revision was the autosave just before I lost the page. So I have it back and didn’t lose anything.
    Many thanks for your time and response.

  • Unknown's avatar

    Dear all,

    Bouquets and brickbats. Bouquets first: thank you for hosting blogs, and thank you to all the workers helping with glitches; appreciate all your efforts to solve problems. Want to give as well as take, so have suggested some solutions to the problem am reporting, hence email is rather long. (Will copy before submission, see below.)

    Brickbats second: had just completed a new post, having worked on it for two hours, and clicked publish. A sign-in box popped up, so I signed in again. The pop-up box disappeared. So did my post. Completely. All that was left was an earlier title.

    At first didn’t panic, but kept calm, looked in drafts, under revisions, tried going back through pages to the one with my completed post, before the sign-in box appeared. Nothing. For some reason the autosave had not kept an up-todate copy while I was typing, presumably because my session was timed out, despite its stating under revisions that it had been last revised shortly before I tried to publish and it vanished. That revision, despite the stated time, was actually only the title for the post, that had saved to drafts earlier in the day, and had completed as my post for publishing.

    I feel upset (gutted is more like it) and aggrieved. I had been signed in when I started my post. There was no warning that my session was now nearly or fully timed out; nor a warning that I could lose a post completely if I attempted to publish it when a session was timed out (but since there was no way that I could have known about the session having been timed out that wouldn’t have prevented it anyway).

    Have checked your FAQs, stickies and forums, and find slightly similar problems, but not this one. Have taken advice about writing blog in one of the offline editors, but the first one froze and crashed my computer, and though signed up to a second, thought WordPress had resolved all lost post issues, after found info to resolve an earlier lost post, so still blog online, and had felt secure, that I wouldn’t lose posts.

    Have some suggestions for addressing possibility of post loss. But first the most vital question here: does a timed-out session and sign-in pop-up box actually have to entail suspension of all online blog services, especially autosave, without any alert?

    If there’s no way around this time-out suspension of services, then first and foremost, prevent post loss, the most miserable of blog events, by providing more information: forewarning, a visible countdown timer for session time-outs, and alerts with advice.

    Tell users ‘Sessions last x days, then you’ll have to sign in again, and if you’re writing you may lose your post’. Tell users how long they have until time-out. Tell users to sign in before starting a post anywhere near time-out (and provide a way, like a countdown clock, to show how close time-out is), and provide a call-up sign out box (NB some bloggers never log-out of their blog hosts…).

    Very importantly, when time-out approaches or arrives, tell bloggers straight away ! ‘Your session has timed-out, thus autosave is no longer operating, so right-click on your post, select all, copy and paste into a document or email or somewhere safe’.

    Most importantly, make sure that bloggers know not to click any command button. Before I clicked publish, I completed my edit of my draft by pressing okay. At that point I could have copied my post, if I’d had any idea that there was a need to copy. There was no warning when clicked okay; sign-in box appeared when clicked publish.

    Another potential alternative is to tell timed-out bloggers both that they are timed out and then to open another wordpress in a new tab and log in there (please confirm that this really will work). (If it does work) then when a sign-in box pops up in one of multiple wordpress tabs (my case), tell bloggers to log in on that tab rather than in the tab where they’re writing their new post.

    These are all the solutions can suggest for this so-distressing problem of post loss. Please please consider whether all of them can be implemented to save lost posts.
    Thank you very much for all your efforts to bring happiness to bloggers.

  • Unknown's avatar

    @leaflittering: Hi. All very nice suggestions, but if you haven’t already done so, I strongly recommend you contact staff directly to make them. You see, it’s not guaranteed that they will happen to see your ideas on this thread, particularly if it’s marked “resolved” by the original poster. Here’s how to reach them:

    Contact

  • Unknown's avatar

    I’ll move it to the “Ideas Forum” as well.
    Direct contact is best, though.

  • Unknown's avatar

    We can restore “lost” posts and pages provided they have made it into the database. We cannot restore them if they haven’t.
    WordPress: Recovering a lost blog post or page
    http://onecoolsitebloggingtips.com/2010/03/21/wordpress-recovering-a-lost-blog-post-or-page/

    The best way to approach this is to use an offline blog editor like windowslivewriter or Ecto if you have a Mac to create and publish to your blog from because it will create a backup of every one you create on your own computer.
    http://en.support.wordpress.com/xml-rpc/windows-live-writer/
    http://onecoolsitebloggingtips.com/2007/10/26/offline-blog-editors-reviews/

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