Lost an entry

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  danyaelfeelings · Member · Jan 10, 2022 at 9:42 pm

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  Hi, I just finished an entry on my app, whenI was trying to publish it, just disappeared. How I can get it back?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jan 11, 2022 at 7:45 am

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  Hi there,

  Is this for the WordPress mobile app?

  I see a post dated yesterday in the Trash section of your site, http://dguerrerob.wordpress.com/, titled Estado. Is that perhaps the post you’re looking for?

  If so, it looks like you may have accidentally deleted that site, but you can still restore it by going to Posts ->All Posts and clicking the Trash tab at the top.

  https://wordpress.com/en/support/trash/

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  danyaelfeelings · Member · Jan 11, 2022 at 11:15 am

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  Hi, it’s called momentos and it’s not in the trash. It was uploading it and then it disappeared.

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  fstat · Staff · Jan 11, 2022 at 12:34 pm

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  Hi there,

  Are you searching it through the app or the website (https://wordpress.com/)?

  Also, what OS phone is your phone using (Android, iOS) and what’s the app’s version?

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  danyaelfeelings · Member · Jan 11, 2022 at 2:01 pm

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  wrote it and tried to uploaded from the app. Then I was looking for it on the webpage but nothing.
  The app it’s updated

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  staff-mckluskey · Staff · Jan 11, 2022 at 2:25 pm

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  Do you still see the post in the drafts in your mobile app? Or do you mean that it disappeared from there after you clicked on “Publish”?

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  danyaelfeelings · Member · Jan 11, 2022 at 2:36 pm

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  It disappeared after I clicked on publish. I saw it when it was uploading and then it just disappeared.

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  staff-doublebassd · Staff · Jan 11, 2022 at 3:51 pm

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  Did you happen to check the drafts in your mobile app to make sure that the post didn’t somehow end up there?

  https://apps.wordpress.com/support/mobile/posts-and-pages/where-are-my-drafts/

  Also what mobile device, OS, and app version are you currently using?

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  danyaelfeelings · Member · Jan 11, 2022 at 4:07 pm

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  No, it’s not on drafts, or anything. When I clicked publish I saw it was uploading and couldn’t make any action. Then it disappeared.

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  supernovia · Staff · Jan 11, 2022 at 10:35 pm

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  If it’s really not anywhere in the mobile app, I’m not sure what we can do for you. If you’d like, you can try reaching out to the app support to see if they’re able to find anything more.

  From our side though, we can try to see if it just ended up somewhere that you didn’t expect. Would you confirm the name of the site it uploaded to, whether you were adding a page or post, and the title of that item? Can you confirm the site selected in the app matches the one you meant to upload to?

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  danyaelfeelings · Member · Jan 11, 2022 at 10:40 pm

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  Sure, I was uploading to Dguerrerob.Wordpress.com the name of the entry is “Momento”.
  Hope you can help me.

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  staff-totoro · Staff · Jan 12, 2022 at 1:28 am

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  Sadly we’re not able to find that on your site after taking a close look. Out of curiosity, if you write and upload a test post does it work?

  I see that dguerrerob.wordpress.com has been inactive for a few years, you are just now starting to use it again when you had this issue?

  If you continue to have issues even after creating a test post, I think the next step is to delete and re-install the app. Given the age of the site and the fact that you have not published from it in a few years reinstalling the app may clear up the issue.

  Thanks for the additional info!